GENERAL BOOKING CONDITIONS

OBJETO

These are the conditions that regulate the online booking service offered on the website www.camping3estrellas.com property of FUMANYA, S.A., NIF A08627663, located at C-31, km 186,2, 08850 Gavá, Barcelona, España.

Camping 3 Estrellas Fumanya, SA is the commercial name for FUMANYA, S.A.

Contact Details:
CAMPING 3 ESTRELLAS
Apartado de correos 238, 08850 Gavá.
Tel. (+34) 93 633 06 37.
Fax (+34) 93 633 15 25.
E-mail: info@camping3estrellas.com

As a User, you declare that you are of legal age and / or have the legal capacity and to fully accept these General Conditions of Contract set forth below.

This document is accessible at any time in the lower submenu of the website and at the time prior to confirming the purchase and can be printed and stored by the user.

TRÁMITES PARA LA RESERVA ONLINE

The reservation of the accommodations on the website camping3estrellas.com are taking the following steps:

1.- Selection of accommodation

The user has on the website of Camping 3 Stars, different spaces where you can check the accommodations offered.

When selecting an accommodation, the reservation management window will open, in which the information corresponding to the accommodation will appear: Capacity, number and type of rooms, equipment and photographs. From this window the User can continue to select more accommodation through the different options available to them.

The selected accommodations are added as “stays” to the reservation basket, and the user can access this by clicking on the text “My basket” (in the upper right of the reservation window next to the “Shopping Cart” icon) And check the accommodations that are part of your car reservation.

If you want to eliminate any of the rooms, the user should go to “My basket”, select the room and check the “Delete” button. Likewise, in order to increase the number of units to be reserved for each of the products, the “Duplicate this stay” button must be marked.

2.- Realization of the reservation

Once all the desired rooms have been chosen, you can start the reservation process by pressing the “Reserve” button and go back to the reservation management window. In which the following sections must be completed:

– Information of the stay: In this phase, the User will specify for each of the selected stays the number of people, vehicles, other additional services, promotions and observations on the stay.

This section will show the estimated budget of the stay. The user will have the possibility to print this budget

– Entry of personal data: once the information of stay information has been provided, the User will go to the next section “Your data”, in which the user must provide his personal data necessary to make the reservation. Please read the notice of protection of personal data that appear in these conditions.

Also, this window will show the partial and total budget for the selected rooms, as well as the amount payable on account.

– Payment and summary. The summary of the selected rooms, the price per room and the total for all stays and the amount to be paid on account will be shown. Prior to the payment of the reservation, the User may modify it and / or correct errors in entering the data by returning to the previous section “Information stay” and “Your data” or entering “My basket” to delete or add rooms.

The User must make the payment of the amount to pay on account by credit card, pressing the button “Confirm your reservation” or “Finalize your reservation”. In this case you must have accepted these General Conditions which implies their reading and irrevocable acceptance.

The payment process is carried out through the “La Caixa” Cyberpack payment platform. The User must provide the number, expiration date and secure identification code of his card. The issuer of the card will make the usual identification checks of the holder and, once identified, the transaction will proceed safely.
Once the payment has been made, an order confirmation e-mail is sent.

3.- Confirmation of reservation

Once the online reservation process has been completed and the reservation has been received in our system, the User will receive a confirmation by email. It is essential that during the booking process the user indicates a valid email. If in 24 hours from the end of the reservation the User does not receive the confirmation, you must contact Camping 3 Stars through the means indicated in these General Conditions

PRODUCTS

Prior to the realization of the purchase, the user will have at his disposal the description and characteristics of the accommodation and the image of these from different perspectives.

PRICES

The prices shown at the time of booking include VAT. In the event of changes in the tax rate between the date of reservation and the date of delivery of services, the tax rate in force at the time of delivery of the services will be applied. In case there are additional taxes not included in the price, the User will be informed at the time of booking

The rates are determined according to the season of the year, length of stay and services contracted.

PAYMENT CONDITIONS

Reservations can be paid by Visa or Mastercard credit card through Cyberpack and PayPal platforms. Payments through Cyberpack and PayPal are totally safe, Camping 3 Estrellas does not store any data regarding the credit card or PayPal account of the Users.

The User has two ways to ask us for his invoice: Sending an e-mail at info@camping3estrellas.com or by calling the phone +34 93 633 06 37.

WITHDRAWAL

Pursuant to article 103 of Law 3/2014, dated March 27, amending the consolidated text of the General Law for the Defense of Consumers and Users, there is the exception to the right of withdrawal in the provision of accommodation services for purposes other than residence.

CANCELLATIONS

The cancellation made by the user within ten days prior to the date of arrival involves to the following penalties:

(+ Unless otherwise agreed) WRITING BASED IN GENCAT LAW

A) Reservation for two or less days, 50% of the total price of the stay.
B) Book for more than two days and up to seven days, 35% of the total price of the stay.
C) Reservation for more than seven days, 25% of the total price of the stay.
The above penalties are not applicable when cancellation occurs due to major reasons, duly accredited.

If the user want to cancel the confirmed reservation, the deposit will be lost.

RESIGNATION OF THE STAY

When the user of the accommodation establishment leaves the reserved unit before the date until which it was reserved, the owner of the establishment may request up to the equivalent of 50% of the total price of the services remaining to be used.

(+ Except for specific agreement between the parties) WRITING BASED IN GENCAT LAW

CLAIMS

The User will be able to express complaints and claims to Camping 3 Stars by any of the means indicated previously in the contact details.

LANGUAGES

The languages in which the Contract may be executed will be Spanish, French, German or English depending on the language selected on the website.

PERSONAL DATA PROTECTION

The personal data provided by the User will be included in a file responsible of Camping 3 Estrellas, located at C-31, km 186.2, 08850 Gavá, whose purpose is the management and administration of services provided to users and customers, The management, administration, provision, extension and improvement of the services of the Camping and the adaptation to the preferences and tastes of the clients, compliance with the provisions in force regarding the entry of travelers, as well as the sending by any means, including Electronic means of information relating to the products and services of the company.

The User can exercise the rights of access, cancellation, rectification and opposition by sending a letter to Camping 3 Estrellas, Apartado de Correos 238, 08850 Gavá or to the email info@camping3estrellas.com, attaching a copy of a document that establishes its identity.

If, during the execution of the contract, the User provides personal data relating to the persons traveling with him, he must, prior to its inclusion, inform those third parties of the ends contained in the previous paragraph and, in any case, of the Purpose of the assignment. For this purpose, the communication of personal data of third parties is conditional on the principle of necessity and proportionality and to the communication of actual and truthful data, and requires the prior information to inform and require the consent of third parties for the treatment of theirsalvohaya legal habilitation to effect.

In case you have booked online your accommodation in another booking company, we inform you that your information has been provided by the reservation company and incorporated in our files for the purpose indicated.

APPLICABLE LAW AND LEGISLATION

These terms and conditions of use are governed by Spanish regulations. In case of discrepancy in the interpretation, the Spanish version of these conditions of use will prevail over the others, in any other language. For the resolution of disputes that may arise as a result of the provisions of these provisions, and expressly waiving any other jurisdiction that may correspond, the User agrees to submit to the jurisdiction of the Courts and Tribunals of Barcelona.